Complete breakdown of trust, therefore I can't give less than 1 star unfortunately. Poor communication from the outset, what was quoted as around 200 ended up costing more than 700, happy to share e-mail trail from business owner to anyone who is interested. This service was so poor, I have had to initiate every communication (bar invoicing). Tax returns were needed in my case to be sent in to generate the Children's Tax Credit repayment and despite having all of the information available in June weren't submitted until September and after (despite continual communication from myself) a series of fines from the IR + interest charges forced the issue.Upon expressing my dismay to the business, I was told that it is my fault as I never provided written instructions at the outset.If you want to see the e-mail exchange between myself and the owner, please message me as this may help you to make your mind up as to whether you might employ this companies services.In looking at the other reviews on here, there do seem to be some negative comments and one positive one from someone who appears to work on the desk for the company (possibly co-incidental), not sure if related but seems to be same surname - I'll let you be the judge of that.The long and short of it for me, am I happy - ABSOLUTELY NOT, I have paid my invoices + the Inland Revenue fines (despite the work being incomplete) so that I can get my paperwork back to enable me to sort out my tax affairs for myself. I am over 700 worse off to get 130 in fines and no conclusion to my affairs.Since this review was left, Janette accused me of fraudulently claiming child benefit and later retracted it after I raised this with her. I asked for my documents to be available for me to collect and was told they had already been sent - it is at least three weeks since that point and I still don't have these which I find inexcusable.Janette was aware I needed these documents so I could complete my tax affairs myself, but despite me asking to collect & not wanting them to get 'lost in the post' after three weeks, this appears to be exactly what has happened. Either this has happened or despite knowing I needed these documents urgently has decided to deliberately hold onto my documents, either way, it's not the behaviour I would expect to find from a professional person. The invoice was paid in full, there is no legal right to hang onto any documentation whatsoever.Furthermore, the IR late submission fine which was caused by Janette's personal life problems (I do sympathise) cannot be reclaimed from IR so this is an additional 130 expense to what should have been quite a straightforward tax returnUpdate 14/12/2018 despite a number of unanswered e-mails, these documents never arrived, this company is a disgrace and unethical in practiceUpdate - I called in on 19th December 2018 and spoke to Janette to ask for my documents in person, up until this point there has been no response to my repeated requests for my documents back. Janette initially said she was too busy to speak to me, but did come out and told me she had sent them (despite my request not to as I wanted to collect in person) and appeared to gloat when she told me she isn't responsible for the post. I did record the conversation in case there are any allegations against me.I have asked Janette to find what copies she has of my documents and to send them to me by recorded delivery, which she has told me she will do.I will be raising my concerns with The Association of Certified Public Accountants and with the Inland Revenue in relation to this agents ethics and conduct.
Super service from this company, made me feel extremely welcome and went above and beyond to help me as much as they could. Recommend them to anyone wanting any help with their accounts!
Absolutely fantastic service for my husband very prompt at dealing with things, very pleasant and helpful staff too.
Thanks for the great service, got my books in order and submitted to HMRC promptly and got a nice rebate too! Thanks to the staff at Janette Allen Limited
Poor communication, always having to chase for answers, costs not what I was told, almost doubled. Never shown full breakdown of accounts so I could check if I was getting all I was due from HMRC. I got a very poor service and the 1 star should be a 1/2.
Janette Allen Accountants is a UK Accounting based in Great Notley, East of England. Janette Allen Accountants is located at The Square, Notley Green, Great Notley, Braintree CM77 7WT, UK.
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